Elevator Companies in Indonesia: Otis, Schindler, KONE & TKE Addresses
Elevator companies in Indonesia that we checked on their official sites as of 23 October 2026 are Otis, Berca Schindler Lifts, KONE, TK Elevator, Sigma (through its sole agent PT Jaya Kencana), Hyundai Elevator Indonesia and Mitsubishi Jaya Elevator and Escalator. The Otis Indonesia office address is Cibis Tower 9, 3rd floor, Jl. TB Simatupang No. 2, Cilandak Timur, South Jakarta 12560; KONE Indonesia is at Park Tower, 9th floor, MNC Center Complex, Jl. Kebon Sirih No. 17-19, Central Jakarta. This list is head offices and branches shown on contact pages, not factory addresses: the pages we read do not name a factory location in Indonesia. For buyers and developers, the table helps you reach lift suppliers before a building, apartment or multi-storey house project; for the Schindler Indonesia contact see the Berca Schindler row.
Elevator companies in Indonesia: office addresses and contacts
| Company | Office address | Phone / contact | Notes | Source |
|---|---|---|---|---|
| Otis Indonesia | Cibis Tower 9, 3rd floor, Jl. TB Simatupang No. 2, Cilandak Timur, South Jakarta 12560 | (+62-21) 8086 6666; 24-hour OTISLINE (ext 1) | Labelled "Regional Head Office" | Otis Indonesia |
| Berca Schindler Lifts | Jl. Puri Lingkar Luar, Block P, Puri Indah, Kembangan, West Jakarta 11610 | 0800 1000 275 (toll-free, 24-hour service) | Jakarta head office | Berca Schindler Lifts |
| Berca Schindler: Surabaya branch | Ruko Permata Juanda Block B77-78, Jl. Raya Bandara Juanda, Sedati, Sidoarjo 61254 | +62 31 8558 8390 | Other branches: Batam, Bali, Makassar, Medan, Yogyakarta | Berca Schindler Lifts |
| KONE Indonesia | Park Tower 9th floor, MNC Center Complex, Jl. Kebon Sirih No. 17-19, Central Jakarta 10340 | +62 21 3006 0418; 24-hour emergency +62 804 1 888 800 | Branches: Bali, Bandung, Makassar, Surabaya, Yogyakarta; KONE Academy in Kemayoran | KONE Indonesia |
| TK Elevator Indonesia | 2nd floor, Trihamas Building, Jl. TB Simatupang Kav 11, Tanjung Barat, South Jakarta 12530 | +62 21 2951 6466; fax +62 21 2951 6468 | Address from the Imprint page | TK Elevator |
| Sigma Elevator (sole agent PT Jaya Kencana) | Jl. Salemba Raya No. 61, Jakarta 10440 | (021) 390 8501; emergency ext. 240 / (021) 3144466 | Other offices: Bandung (Singosari Block F No. 37) and Surabaya (Rungkut Industri I No. 9) | PT Jaya Kencana |
| Hyundai Elevator Indonesia (HELIN) | Head office in Central Jakarta; street address not stated on the page we read | No phone number found on the page we read | Established 2013; branches in Surabaya, Bandung, Bali and Yogyakarta; after-sales service, maintenance and parts repair | Hyundai Elevator Indonesia |
| Mitsubishi Jaya Elevator and Escalator | Gedung Jaya 10th floor, Jl. M.H. Thamrin No. 12, Central Jakarta (registered address) | Not verified (the company site could not be opened when checked) | Source: Companies House Indonesia company registry data (secondary); the operating address may differ | Companies House Indonesia |
Addresses and numbers come from each company's official contact page opened on 23 October 2026 (Otis, Berca Schindler, KONE branches and contact page, TK Elevator Imprint, PT Jaya Kencana for Sigma, Hyundai Elevator Indonesia); the Mitsubishi row uses secondary registry data. Data gaps: these are offices, not factories; no factory address in Indonesia is written on the pages we read; lift prices per unit, delivery times, project lists and service SLAs are not listed because they are not public; Hyundai has no street name and the Mitsubishi phone is unverified. Re-check addresses before visiting.
Otis Indonesia and Schindler Indonesia office addresses
Otis Indonesia is based at Cibis Tower 9, 3rd floor, Jl. TB Simatupang No. 2, Cilandak Timur, South Jakarta 12560; its contact page lists the 24-hour OTISLINE at (+62-21) 8086 6666. Berca Schindler Lifts has its head office at Jl. Puri Lingkar Luar Block P, Puri Indah, Kembangan, West Jakarta 11610, with a 24-hour customer service centre at 0800 1000 275 and branches in Surabaya, Batam, Bali (Jl. Mahendradata 91 unit 8, Denpasar), Makassar, Medan and Yogyakarta.
KONE Indonesia contacts and branches
KONE Indonesia: main office at Park Tower 9th floor, Jl. Kebon Sirih No. 17-19, Central Jakarta 10340, phone +62 21 3006 0418 (working days 08:30-17:30) and a 24/7 incident line +62 804 1 888 800. Branches: Bali (Jl. By Pass Ngurah Rai No. 74, Jimbaran), Bandung (Jl. BKR No. 19A), Makassar (Ruko Citraland I-Walk Block I/30, Gowa), Surabaya (Ciputra World 27th floor, Jl. Mayjen Sungkono 87-89), Yogyakarta (Ruko Kalitirto Square, Berbah) and KONE Academy at Central 88 Kemayoran.
How to choose an elevator company: service, units and documents
Ask for a written quote that states the lift type (passenger, freight, home), capacity, speed, number of floors, delivery time and maintenance package. Ask about the technician network and response time in your city: Hyundai Elevator Indonesia writes on its site that technician calls get a response within 2 hours and every unit is serviced by at least two technicians (a company claim we did not verify). Also plan hoistway space and electrical power from the building design stage.
Buyer tips
- Re-check addresses and numbers on the official site before visiting or sending documents.
- Get quotes from at least two companies with the same specification (capacity, speed, floors).
- Ask for the maintenance agreement, spare parts and emergency response time in writing.
- Involve a consultant or architect when fixing the hoistway size and machine space.
Request a elevator companies in Indonesia quote for your project
homeX can compare several brands at once and prepare a written quote for projects, renovations or shop stock. Send your needs (brand, size, quantity, location) via WhatsApp +62 821 1818 998, or visit the homeX showroom: Priskilla Tower, 6th floor, Jl. Atang Sanjaya No.21, Benda, Kota Tangerang, Banten 15125. Visit the homeX Showroom.
Disclaimer: prices change without notice and differ by store, city, pack size, grade and promotion. Data as of 23 October 2026; always confirm with the seller before buying.
FAQ
Where is the Otis Indonesia office? Cibis Tower 9, 3rd floor, Jl. TB Simatupang No. 2, Cilandak Timur, South Jakarta 12560; phone (+62-21) 8086 6666 (Otis contact page, 23 Oct 2026).
How do I contact KONE Indonesia? Phone +62 21 3006 0418 (working days 08:30-17:30), email CustomerService.id@kone.com, or the 24/7 incident line +62 804 1 888 800 (KONE contact page, 23 Oct 2026).
Are these lift factory addresses? No. These are head offices and branches from official contact pages; the pages we read do not name a lift factory location in Indonesia.
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Price sources (checked 23 October 2026): Otis Indonesia — Otis Indonesia contact page; Berca Schindler Lifts — Berca Schindler Lifts contact page; KONE Indonesia — KONE Indonesia branch offices; TK Elevator — TK Elevator Indonesia imprint; PT Jaya Kencana — Sigma Elevator sole agent contact; Hyundai Elevator Indonesia — Hyundai Elevator Indonesia website; Companies House Indonesia — Registry data for PT Mitsubishi Jaya Elevator And Escalator.